Shipping, Returns, Exchanges and Store Credit Policies
SHIPPING: We guarantee to process all in stock items within 1-2 business days from the date the customer places their order. Customer will choose their shipping method at check out and shipping fees will be displayed before payment is made.
RETURN POLICY: Your business is very important to us and we will be happy to accept returns and offer exchanges or store credit if returned within 7 days of the date on your sales receipt. You must have your sales receipt and the original tags on the item.
Store Credit: Will be issued a store credit for the original price paid for an item and associated tax that State you reside in. Send an email to Theorynumber9@gmail.comindicating which item you would like to return and that you would like a store credit. We will send you a return code to place on the invoice. Place the merchandise in a box in the original packaging, with your original invoice and tags, and ship it to us via insured mail to the address below. Theory No.9 Fashion Studio is not responsible for lost or stolen items. A store credit will be issued and a confirmation email will be sent to you within 3 business days upon receipt.
Exchange: We will gladly exchange your item. Please send us an email at firstname.lastname@example.org and indicate which item(s) you would like to “exchange”, also list the item(s) you would like to receive instead. We will send you a return identification number to place on the invoice. Place the merchandise you are returning in a box in the original packaging, with your original invoice and tags attached, and ship it to us via insured mail to the address below. Theory No.9 Fashion Studio is not responsible for lost or stolen items. Theory No.9 Fashion Studio will send in-stock items to you right away. If there is a difference in price between the new items purchased and the items returned, Theory No.9 Fashion Studio will charge your credit card or issue a refund accordingly. Your credit card will also be charged for the additional shipping fees.
RETURNS AND EXCHANGES:
- ALL returned merchandise must be accompanied with original invoice.
- ALL returned merchandise must have the tags on place and be returned in original packaging.
- ALL returned merchandise must be unworn and in original condition.
- ALL sale items are FINAL SALE.
- Original shipping charges will not be refunded.
If you have any questions, please the Fashion Fashion Studio at (754) 400 – 0182.